Before you place an order please read this return policy carefully. If you place an order that means you agree to this policy.

If the reason for return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee will be based on the shopping method and shipping company chosen.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return service is available after the order is paid for and before the order is closed. If there are any return issues, the processing time will be extended.

If you change your mind about your order, please get in touch with us to inquire about the returns instructions within 7 working days of receiving the product and return the item unused and in its original packaging.



However, if you receive an item that is defective please report this to netbuzz247@gmail.com or buzz@netbuzz.co.za within 7 working days of receiving the item by sending an image or video illustration of the defective or damaged product. The product should be in its original packaging, failure to do so will result in the query not being entertained.
Netbuzz will inspect the returned product, and contact you thereafter with a resolution.
Return goods must be properly packaged when returning them, to avoid additional damages while in transit.
Ensure that the product is packaged, together with all accessories, instructions and manual documentation. The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.


Netbuzz will not be liable for courier fees of defective, unwanted or damaged products reported after 7 working days.
Once the returned goods have been assessed, credit vouchers will be loaded on to the respective Netbuzz customer account.
If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.
For hygiene purpose, the return of under garments is strictly prohibited.
Section 16 of the CPA states that any defective goods can be returned within 7 working days of receiving the order. The cost and risk of return is borne by the Consumer.
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team via e-mail netbuzz247@gmail.com or buzz@netbuzz.co.za as soon as you become aware of any problems.
If you are eligible for a refund, such refund will be processed within 30 Business days of our receipt of the product.


Return procedure
Compile an email to netbuzz247@gmail.com or buzz@netbuzz.co.za. Explain your reason, upload corresponding pictures, then send us the email. Our Support team will review your request within 48 hours, after which a solution will be discussed with you according to your situation. The solution given by Netbuzz shall be the final solution.
We will offer faster processing and would appreciate it a lot if you could provide the following:
Photos or videos of the damaged item to prove damage.
The products need to be returned to our office if our After-sales Team asks for a return.
Except for the important interpretation, we will make a Refund, Resend, or Accept the return for any of the following cases:

1. Orders Delayed.
Orders that lack tracking information, in transit, pending, and expired after 60 days from the date that the order departed from our warehouse.
Notes:
Sometimes, the order arrives at the nearest shipping depot to you which makes it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for you to contact the local shipping depot for delivery.

2. Order not received.
We will not deal with the refund or resend if the tracking information shows the order has been delivered.
If you do not receive the package, a non-delivery certification issued by the local shipping depot with an official stamp is necessary.

Tracking Information Alert.
The tracking information shows Alert, the reasons listed below:

Incorrect/insufficient Address.
No Such Number.
Recipient unknown.
Refused.
Do not pick up in time.
No safe delivery location.
Uncleared customs.
Others.

Notes:
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local depot for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company. We cannot offer a refund or resend if you don’t process the undelivered order within 72 hours of or the package is destroyed by the logistics company. If orders that have not been signed for are not handled in time or have been destroyed by the shipping company, We can not refund or resend the item.

3. Products Damaged.
We provide full refund or replacement if packages arrived are badly damaged provided that the shipping company can provide proof that the product was collected faulty. We provide partial refund/replacement if packages arrive are partially damaged (except thread, slightly wrinkled, small scratches, etc.).

Notes:
For fragile products, a refund is highly recommended. For damaged packing boxes, We cannot offer any refunds or other return services due to the method of delivery.
For ordinary products, you shall apply for return within 1 days after the package is delivered.
For electronic products, you shall apply for return within 1 days after the package is delivered.4. Incorrect or Missing Products.

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
For incorrect products, we offer a full refund or replacement.
For products with the wrong color, size which doesn’t affect product function, etc., we offer a partial refund.
For parts missing which doesn’t affect product function, we may refund partial or resend the missing part; for parts missing which affect product function, we resend the product only.
For accessories, we will resend the accessories.

Notes:
For parts missing which doesn’t affect product function, we may refund partial or resend the missing part; for parts missing which affect product function, we resend the product only.

Important Interpretation
1. Deadline of return.
You cannot request a return if the order status is closed.

Notes:
Return requests will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure.
We take no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to epidemic situations, international situations, strikes, war, earthquakes, floods, viruses, storms, heavy snow, or customs inspection. However, we will notify you by Chat, Email, etc.
Shipping Method Limits. Some shipping methods are not trackable when orders arrive in these depots. We cannot not accept any disputes when you choose those shipping methods.

Notes:
For deliveries to remote addresses additional costs may apply.

3. Destination limits.
Due to limited international transportation, we will not accept any returns when the orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana.

4. Return.
Products can be returned to our South African office only. Please return products within 7 days of receiving a faulty products.

5. Unacceptable returns
We shall not accept any unreasonable returns, including but not limited to:

The buyer does not like it.
The product description is not real.
Products smell unusual.
The buyer ordered the wrong items or SKU.
The shipping address was provided incorrectly.
Product differences are negotiated in advance.
Tracking information deleted by logistic companies.

We always try to offer the best service. If you have any other questions, please feel free to contact us via email at netbuzz247@gmail.com or buzz@netbuzz.co.za or call us on 0150006790