Please ensure that you purchase the correct modem/router for your connection type, e.g. ADSL, VDSL, Fibre and Mobile. A modem/router is required in order to utilize our services and is not included with the data product purchased unless otherwise stated.

Netbuzz has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the modem is returned within 7 days it will be refunded or replaced with a new unit.

Netbuzz will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Netbuzz. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All modems carry a 12 month warranty. If outside of the 7 day return window, faulty modems can be returned to Netbuzz for testing. Should the modem be found to be faulty it will either be replaced with a re-furbished unit or sent to the manufacturers for repairs and returned to the client upon completion. The warranty and returns policy does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return).

The manufacturer's Warranty will be voided by the improper use or abuse of the product, using the incorrect power supply, use of unapproved accessories or modifications, lighting and power surges and water damage. Netbuzz will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by Netbuzz' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.